FAQ

1. Where can I find the products?

You can find our curated selection of recovery and sports products directly on our website. We categorize our offerings to help you easily navigate through items designed for physical recovery and improved sleep quality.

2. How can I contact you?

You can reach us via email at dasmedia.cs@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

3. Where are your products shipped from?

Our products are sourced from various suppliers and manufacturers, ensuring that we provide high-quality wellness solutions. The specific shipping origin may vary depending on the product you order.

4. Can I get a refund?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition.

5. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

6. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific product, please reach out to us for clarification.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

8. Can I exchange my item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered. Please refer to our shipping policy for more details.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but cancellations can only be processed before the order has been shipped.